Disconnected

dear everyone, I encounter problem with my account. when I log on into game. after 15-20sec I automatically log out. what should I do. I check my internet connection, its working well. also my ping. I don’t know whats goin on? maybe I get banned or so? I haven’t been violating any rules so far. pls pls pls do help me. newbie here…

Are you getting the disconnection by means of crashing every time you cast a skill?
What windows are you using?

its okay alreADY. TNX for the reply btw. im now currently encountering prob like lost 6digit pin. how to recoveer it?
pls pls pls help me

Hello, in order to reset your pin, please send us your

Web email:
game id linked to web email:
mobile number:
birthday: