Character stuck at Connection

At char page when i click start the connecting msg keep blinking

Hello @ahsiong,

Are you still experiencing the issue? If you do, please check if there is any VMware that is running on the background or any antivirus program that might be blocking the game files.

I having same problem, no running vm ware, windows 10, disable windows def, and using vpn on my network. Any help?

Can you try disabling your VPN?